Soft Skill for Business Question Paper 2023
Dibrugarh University BCOM 4th Sem
Answer the Questions from any one Option.
OPTION – A
(Soft Skill for Business)
Paper: COM – CC – 4016
OPTION – B
(Alternative English – II)
Paper: ALT – CC – 4016
Full Marks: 80
Time: Three hours
The figures in the margin indicate full marks for the questions.
OPTION – A
(Soft Skill for Business)
In this Post you will get Soft Skill for Business-Option A Question Paper 2023 [Dibrugarh University B.COM. 4th Sem]. Past exam question papers will be very much usefull for upcoming exams.
1. State whether the following statements are true or false: (any ten) 1 x 10 = 10
(a) Communication is a continuous process.
(b) Unity is not a characteristic of a good paragraph.
(c) Communication is a social process.
(d) Integrity is not an essential leadership trait.
(e) Audience analysis is not essential for a speaker to communicate effectively.
(f) Soft skills refer to personal attribute that support situational awareness and enhancers a person’s ability to get a job done.
(g) During speech presentation body language plays an important part.
(h) Listening does not require the ability to accurately receive and interpret messages in the communication process.
(i) A sales letter in written with the aim and hope of finding a suitable solution of a problem that has not been addressed.
(j) Video calls are examples of written communication.
(k) Self-awareness is a personality trait of a good leader.
(l) A memo is not a written message.
(m) An e-mail message should be written on a single theme in order to serve the desired purpose.
(n) Communication is never selective.
(o) Compared to oral communication written communication is time consuming.
2. Answer the following questions briefly: (any five) 2 x 5 = 10
(a) What is oral communication?
(b) What is a job application letter?
(c) What are the five stages of effective listening process?
(d) How should a presenter structure the subject matter of his or her presentation?
(e) What do you mean by coherence in writing?
(f) What is the difference between intrapersonal and interpersonal communication?
(g) What is a sales letter?
3. Write short notes on the following: (any four) 5 x 4 = 20
(a) Presentation skills.
(b) Sales quotations.
(c) Reading and note taking.
(d) Audience analysis.
(e) Adjustment letter.
(f) Business etiquette.
4. Answer the following as directed: 10
(a) Correct the tense of the following verbs given in brackets: 1 x 2 = 2
(i) To hate man (be) the biggest sin.
(ii) I will speak to Bidisha when she (arrive).
(b) Insert appropriate articles in the blanks: 1 x 2 = 2
(i) I saw _______ English movie last night.
(ii) Abinash is _______ much hated character.
(c) Insert appropriate prepositions in the blanks: 1 x 2 = 2
(i) I didn’t get a reply _______ my letter from you.
(ii) My friends insisted _______ joining the job.
(d) Change the voice of the following: 1 x 2 = 2
(i) Please close the door.
(ii) The fine was paid by her.
(e) Give the meaning of the following words used in business: ½ x 2 = 1
(ii) Balance Sheet.
(f) Rewrite the following sentences correctly: ½ x 2 = 1
(i) Each of the player performed well.
(ii) The moment Rani will enter the hall; we shall start singing the birthday song.
5. Answer the following questions: (any three) 10 x 3 = 30
(a) What are semantic markers in a business text? Explain with suitable examples.
(b) Explain the significance of soft skills for business in the present era of globalization.
(c) What is a memo? Write a specimen memo warning to the Customer Relation Officer for not attending to a customer’s complaint. 2+8=10
(d) You are the Proprietor of Zenith Electronics, Ludhiana dealing with computer equipment. You purchased some computers from a reputed supplier. After opening the sealed covers, you noticed that some computers are broken inside. Draft a complaint letter to the supplier informing them of the damage.
(e) You are the Manager of Global Network, Chennai. You want to purchase some computers for your office. Draft a letter inviting quotations from reputed suppliers.
(f) You are the HR Manager of a reputed company. You want to announce Bihu Holiday to your employees. Write an email to your employees to announce the Bihu holiday.
(g) Draft an application followed by a resume for appointment to the post of Finance Manager in Brahmaputra Trading Company Ltd., Guwahati. Refer to their advertisement published in the Times of India. Address your application to the Human Resource Manager of the company.
(h) You are the Finance Manager of Lakshmi Steel Industries, Guwahati. Write a request letter to the Branch Manager of a Bank for opening a current account.